Compliance framework

Evidence-led controls for responsible transport delivery

We organise compliance around clear ownership, current evidence, defined review dates and records that can support oversight and contract assurance.

Areas of control

The requirements applying to a service depend on the journey, role, vehicle, contract and operating model. Our control framework is designed to bring those requirements together before work is assigned.

  • Operator, driver and vehicle licensing
  • Insurance, MOT and vehicle documentation
  • Personnel suitability and role-based checks
  • Training and policy acknowledgement
  • Risk assessment and passenger information
  • Data protection, confidentiality and retention

TfL and private hire

Private hire work is undertaken only within the scope of the operator’s licensing arrangements and the applicable requirements. Licence and vehicle information shown on this website will be updated once confirmed.

Local authority requirements

Contract-specific conditions may go beyond general legal or licensing requirements. Mobilisation therefore includes a review of the specification, evidence schedule, reporting duties and any passenger-specific controls.

No implied approval

Information on this website does not state or imply admission to a local authority dynamic purchasing system, award of a contract, or approval by a public body unless this is expressly confirmed in writing.

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