Information we may receive
Depending on your relationship with us, information may include contact details, enquiry content, recruitment information, journey requirements, passenger support information and operational records.
Privacy policy
How we handle personal information
This website provides general information about how Urban Transit Solutions Ltd intends to handle personal data. Operational privacy information will reflect the specific services and contracts in place.
Why information is used
Personal information may be used to respond to enquiries, assess and deliver services, meet legal or contractual duties, protect passengers, manage personnel and improve operations. The lawful basis depends on the purpose and circumstances.
Sharing and security
Information is shared only where there is an appropriate reason, such as with commissioners, schools, authorised service personnel, professional advisers, regulators or emergency services. Access is limited according to role and need.
Retention and rights
Records are kept only for as long as required by their purpose, applicable law and contractual obligations. Individuals may have rights including access, correction, erasure, restriction, objection and complaint to the Information Commissioner’s Office.
Contact
Contact us using the details on the contact page for a privacy request. Identity verification may be required before personal information is disclosed.
Talk to our team
Contact Urban Transit Solutions →Have a transport requirement or assurance question?
Tell us what you need and we will respond through the appropriate route.